Dear Tyvok S1 Users,
We’re thrilled to see the Tyvok S1 units arriving continuously to our early supporters around the world. Your trust and belief in our first-generation machine means everything to us. To ensure that every user can get their S1 up and running smoothly, we are launching a special installation and support assurance plan.
1. Warranty & Quality Assurance
1-year warranty for the entire machine
6-month warranty for the laser module
Built with top-performing, industry-proven laser components2. Official Support Channels
2.1 Email Support CS@tyvok.com --- response guaranteed within 2 working. Tyvok’s business hours are 9:00 AM - 6:00 PM (Beijing Standard Time, GMT+8).
2.2 Facebook Group We have team members actively answering questions. However, we recommend using email for follow-ups, attachments, and recordkeeping.
2.3 Video Support by Appointment. You can schedule a 1-on-1 video call via cs@tyvok.com email. Our engineers will provide live assistance.
2.4 Installation Wiki + Troubleshooting Visit: wiki.tyvok.com
Ongoing updates with setup videos, FAQ entries, and dedicated troubleshooting guides.
3. Replacement Parts
If your installation is delayed due to a part issue, we’ll ship replacements by the next working day at the latest.
4. 3D File Sharing
If any part requires user modification or reprinting, we will share the necessary STL files to help you resolve the issue quickly.
5. Community Expert Program
Users who’ve completed setup are invited to join our "Community Expert" program.
Experts will receive:
Full-lifecycle priority support
Early access to test new products or accessories
6. Share Your Experience
We invite all users to share your installation stories, projects, and creative results.
Selected contributors will receive thank-you gifts and exclusive product rewards.
Final Words
Thank you once again for being part of our early journey. We're here to support you --- every step of the way.
Let’s get every S1 powered on and put to work! Here is the work show from backers, it's creative! Welcome to share with us of more creation works!
