Thank you for sharing your thoughts and for being one of the early supporters of the S1 project.
We noticed that you mentioned the X1S Pro in your review, while the machine you purchased is actually the S1. As one of our crowdfunding products, the S1 faced many challenges during production and real-world use. The feedback and suggestions from customers like you have helped us continue improving our products and developing future generations.
While we may no longer be producing the S1, we have not abandoned our existing customers. We remain committed to providing after-sales support for S1 users whenever possible. If you encounter any technical issues or require assistance, please contact our support team directly at cs@tyvok.com, and we will do our best to help.
Please note that our social media channels are primarily intended for community interaction and product discussions. For timely and effective after-sales support, email remains the official support channel.
We sincerely appreciate your support, your honesty, and the trust you placed in us from the beginning. We are glad to hear that your S1 is still running well, and we hope it continues to serve you for a long time to come.
Tyvok Team
